Q: How soon will my order be shipped?
A: Generally, we arrange shipment within 1-2 business days after order confirmation. For pre-sale or special items, please refer to the specific information on the product page.
Q: How can I modify or cancel my order?
A: You can contact customer service to modify or cancel your order when the status is "Pending Shipment". Once the order status becomes "Shipped", it cannot be cancelled.
Q: Will I be notified when my order ships?
A: Yes, we will send the tracking number via SMS and email once your order is shipped, allowing you to track the delivery status in real time.
Q: What payment methods do you accept?
A: We accept Alipay, WeChat Pay, UnionPay Online, credit cards, and various other payment methods.
Q: Why does my order show as unpaid after successful payment?
A: Due to bank system delays, payment status updates may take a few minutes. If it hasn't updated after 30 minutes, please contact customer service.
Q: Can I get an invoice?
A: Yes, please select "Need Invoice" during checkout and fill in the relevant information. We will include the invoice with your shipment.
Q: What areas do you deliver to?
A: We deliver nationwide (excluding Hong Kong, Macau, and Taiwan). Additional shipping fees may apply to some remote areas.
Q: How are shipping costs calculated?
A: Free shipping for orders over ¥99. Orders under ¥99 incur a ¥8 base shipping fee. Please check the shipping information page for detailed rates.
Q: Do you ship on weekends and holidays?
A: We ship normally on weekends. Shipping schedules during statutory holidays may be adjusted - please check website announcements for details.
Q: Can I return items if I'm not satisfied?
A: Within 7 days of receipt, you can apply for a no-reason return if the item is unused, tags are intact, and packaging is complete.
Q: What is the return process?
A: Log in to your account → Go to "My Orders" → Select the order to return → Submit return application → Wait for approval → Return item as instructed.
Q: How long does refund processing take?
A: After we receive the returned item and confirm it's in good condition, we will process your refund within 3-5 business days.
Q: What should I do if I receive a defective product?
A: If you receive a product with quality issues, please contact customer service within 24 hours of receipt and provide relevant photos or video evidence.
Q: What is the warranty period for products?
A: Warranty periods vary by product. Please refer to the warranty information on the product page. Generally, electronic products enjoy 1-year warranty service.